OFFICE ADMINISTRATOR COURSE OUTLINE
 
You get everything you need to know in easy-to-understand lessons that take you step-by-step from the basics of how to manage the work flow and supervise people in almost any office. This gives you a preview of what you will learn.
Click on the instruction links below for complete course content.
Instruction Pack 1
Instruction Pack 2
Instruction Pack 3
Instruction Pack 4
Instruction Pack 5
Office Administrator Instruction Pack I Back to Top
The Exciting World of the Office Administrator
Your first lesson introduces you to the career opportunities and earnings potential that await you in your new career as an Office Administrator. You'll meet several office administrators and follow each through a day on the job.
Business Basics
This lesson illustrates the essential personal qualities of an effective Office Administrator, whether you work at home or in an office. In addition, you are introduced to the basic office skills you'll master in your course, as well as how to asses your own level of skill in each area.
Interpersonal Relations
Gain valuable communication skills in this lesson, from effective speaking skills to attentive listening skills. You will learn to improve voice and speech, as well as learn to meet the public and handle customer service issues. You'll also discover the importance of ongoing professional development.
Office Procedures I - Front Office Skills
Master the basics of the first interaction with clients by sharpening your reception skills. You'll learn effective telephone techniques, including appointment-making tips and how to handle office mail. In addition, discover the purpose of a notary public and find out how to become one.
Office Procedures II - Project Management
Here you'll learn to identify and follow office protocol. Additionally, you'll learn about specialized duties such as prioritizing projects and tasks, and effectively coordinating travel and meeting arrangements.
Office Technology
This lesson provides insight into the many facets of the automated office. Learn the basics about common business machines and the technology used for telecommunicating, whether you become a telecommuter or your client's telecommute. You'll learn how businesses network computers, transmit information via wireless technology, and implement videophones and conference calls.
Also included in Pack I:
• Course Introduction
• School Catalog
• Computer Buyer's and User's Guide
• Professional Development Supplement, Part 1: Creating a Professional Image
• U.S. Career Institute Post-it® Notes
• Student Assistance Forms
• Quiz Answer Sheets and Envelopes
• Course Organizer #1
Office Administrator Instruction Pack II Back to Top
Internet Basics
We'll teach you the basics of working with the internet, the World Wide Web and email. You'll gain a foundation of knowledge about internet terminology and the components of a website. Finally, you will also learn about computer privacy, security and ethical issues.
Record and File Management
Learn to accurately and confidentially manage paper and electronic files, including working with different filing systems you may encounter in various businesses - from alphabetical patient files in a physician's office to legal files in a law office. Additionally, you will discover strategies for handling office mail.
Using Resources and References
One of your most important lessons provides insight into how to find the information you need. You will learn techniques on how to use a dictionary, thesaurus, and office manual, as well as an overview of specialized internet and library research techniques.
Math for Office Professionals
Discover when and why office professionals need to use math skills. You will review how to use percentage, decimals and fractions as well as how these concepts are commonly used in the office world.
Written Communication Skills I
This first lesson of two on written communication skills provides practice identifying parts of speech and reviewing spelling and grammatical rules and completing practical applications.
Written Communication Skills II
Continue building your written communication skills by learning to implement effective sentence and paragraph structure. Additionally, you'll learn ways to increase your professional vocabulary.
Also included in Pack II:
• Pocket Calculator
• Math Tutor for the Office Professional
• How to Juggle Work and Family Supplement
• Quick-Check Punctuations and Grammar Guide
• Quiz Answer Sheets and Envelopes
Office Administrator Instruction Pack III Back to Top
Notetaking Techniques
As an office administrator, you'll need to know how to quickly and accurately take notes and dictation. This lesson provides tips that you can use on the job.
Office Management
You'll learn basic management principles as well as human resources basics such as recruiting, interviewing, training, and terminating and evaluating employees.
Legal and Ethical Issues for the Office Administrator
As an office professional, you'll need to know how to handle certain legal and ethical issues. This lesson provides a detailed overview of common legal and ethical concepts.
The Financial Side of Office Administration
Master basic bookkeeping techniques including calculating payroll and maintaining expense reports and bank statements. Learn to handle the many financial activities of a busy office environment.
Integrated Computer Applications
Here you'll learn how computers can manipulate graphic elements, drawings, charts and graphs-the additions that make your documents come to life.
Database Management
This lesson provides insight into the most common features and functions of database management programs. You'll discover how database programs help organize large amounts of data.
Also included in Pack III:
• Professional Development, Part 2: Managing Stress, Time and Money
• Payroll Processing Supplement
• How to Read a Balance Sheet
• How to Read an Operating Statement
• Course Organizer #2
• Quiz Answer Sheets and Envelopes
Office Administrator Instruction Pack IV Back to Top
Word Processing
We teach you to use various styles and templates in word processing programs. You will practice professional word processing techniques.
Business Correspondence: Forms and Formats
Practice formatting business letters, memos, forms and reports using common business styles. Learn to interpret proofreader marks and prepare final, polished documents. Finally, learn "netiquette" essentials for using email.
Spreadsheet Fundamentals
This lesson teaches you the most common features of spreadsheet programs, including how spreadsheets are organized and how to use them in financial or presentation settings.
Also included in Pack IV:
• Professor Teaches Microsoft® Office XP Software
• Professional Development Supplement, Part 3: Career Advancement
• Ergonomics: Creating a Healthy Working Environment Supplement
• Course Organizer #3
• Quiz Answer Sheets and Envelopes
Office Administrator Instruction Pack V Back to Top
Create Professional Spreadsheets
Apply your spreadsheet knowledge using Microsoft Excel© spreadsheet software program.
Create Professional Presentations
Follow step-by-step instructions to create professional business presentations using Microsoft© PowerPoint.
Pulling It All Together: Practicum
Complete your office administrator training by applying your new skills in this real-world office simulation.
Also included in Pack V:
• Office Administrator Jobs Finder
• Home Business Guide
• Quiz Answer Sheets and Envelopes
• Graduation Bonus Coupon
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